Updated November 16, 2016
I. Shipping within the United States:
Domestic (USA) orders are fulfilled by Amazon (FBA). Domestic shipping rates for one Storymatic are:
- Standard (5-7 business days): $6.25
- Priority (2-3 business days): $9.25
- Expedited (1-2 business days): $18.50
Obviously, if you order more than one Storymatic, it costs a little more. Please keep in mind that weekends are not business days.
II. Shipping to Canada
Canadian shipping rates start at:
- Standard (5-7 business days): $16
- Priority (2-3 business days): $35
III. International Shipping (excluding Canada)
Most European orders are fulfilled by FBA in Amazon.uk. Rates in Great Britain start at:
- Standard (5-7 business days): $6
- Priority (2-3 business days): $10
For Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Portugal, Spain, and Sweden, rates start at:
- Standard (5-7 business days): $13
For Bulgaria, Czech Republic, Estonia, Hungary, Latvia, Poland, Slovakia, and Slovenia, rates start at:
- Standard (5-7 business days): $18
There is not yet a Priority option for countries other than the U.S., Canada, and Great Britain.
Again, if you order more than one, it costs a little more. And again: please keep in mind that weekends are not business days.
It's worth explaining a little about how FBA works. Soon after you place an order, the information gets forwarded to FBA. Then they pull the order from the warehouse, box it up, and get it ready to ship. So when we talk about something arriving in "2-3 business days," that means "2-3 business days after Amazon has sent it from the warehouse." Weekends, as you know, are not business days.
For the rest of the world (Canada, this includes you), your order will ship from Storymatic Studios in Brattleboro, VT. We ship international orders via the good ol’ U.S. Post Office. Orders less than four pounds ship First Class (i.e., one Storymatic or up to three Rememory). Once a package reaches four pounds (i.e., two Storymatics or four Rememory), the package must ship Priority.
All prices mentioned above are in US$.
IMPORTANT! Please keep in mind that you may need to pay duty and taxes when you receive your order. These are your responsibility. They are NOT included in the price of shipping.
III. A General Note about the Rates
If we could ship for free, we would. We do not pad rates; we aim to charge what we are charged, sometimes a little less. That said, if something seems strange to you, just send us a note and tell us where you are, what you want to buy, and ask us to confirm the rate.
V. One Final Thing
If you ever receive this message while trying to make a purchase...
Unfortunately there is no Shipping Rate available for your destination and/or weight of your cart.
... it simply means we haven't set up a shipping rule for what you are trying to do. For example, suppose you want to buy a thousand Storymatics and have them shipped to Venus. We probably haven't accounted for that. If you ever get that message, just send us a note saying what you want to do, and we'll get back to you as soon as we can.